We were delighted to receive this letter of thanks from a customer.
What an excellent job your team are doing in Luton. I came for an eye test and new glasses. All the staff had great competence and were really professional. I was not kept waiting too long and all the staff were helpful.
The offer I went for was really good and I am happy with my glasses and my first ever pair of prescription sunglasses. The new offer ideas like Golden Ticket are very generous and after care is superb.
I also warm to the fact that your staff are made up of a diverse cross-section of people irrespective of age, race, gender and so on. Everybody seems to get and are happy in their jobs which is a reflection of effective leadership.
I wish all businesses had the outstanding level of customer service that yours does.'