Some super service from a member of staff at Specsavers Lewisham didn’t go unnoticed in April, with a customer highlighting this through the online feedback form.

‘Personal step’

'I had a 4:30 eye test appointment today at Lewisham Specsavers, which I was waiting some time for. The lady at reception noticed this and made sure that she instigated my pre-eye test check so that my eye test could be completed more promptly.

‘I mentioned to her that I needed to be home by 5:30 so she personally got another optician to take my test and had obviously stressed I was restricted on time. As I left the store she also apologised for the wait.

‘I just wanted to acknowledge her service – I would have usually been annoyed at such a delayed appointment but her personal step made me feel extremely valued and I thank her for that.’

Julie, Lewisham

A word from the director

Steven Jacobs, store director for Specsavers Lewisham, said: ‘Sometimes because of various factors, we do become delayed in our appointments but in spite of this, our customer service standards are never affected and this feedback confirms this.’

At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.

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