One of our Opticians received thanks for a swift referral after detecting a serious sight threatening condition and for their fantastic after care:
I am writing to express my gratitude and appreciation for your caring Optician Priya Brookes. Priya’s quick thinking may have saved my sight when she referred me to the hospital after hearing my symptoms.
I was operated on for retinal detachment and a lens replacement. Priya made two caring follow-up phone calls. I guess I was surprised that, in this increasingly impersonal business world, a big company like Specsavers would have someone able to follow up an individual with concern and tact.
It’s the little things that make a difference.