In a recent online customer feedback message, staff from the Kirkcaldy store were praised for their helpful and understanding service.
First visit to Specsavers
‘For the last year I’ve taken my daughter to another opticians for glasses and her sight test but after a negative experience, when it came round to her routine sight test, I decided to come to Specsavers Kirkcaldy.
‘I told my story about my daughter’s problems and once she had a very thorough eye exam with a very nice optician we were then handed to a lovely gentleman - I'm sure his name was Andrew - and he couldn't have been more helpful and more understanding of my daughter’s needs.
‘He was absolutely brilliant and a real asset to your company. Thank you Andrew.’
Kathryn Thompson, store director said: ‘We are always pleased to welcome new customers and it’s fantastic to hear of their positive experience and praise for our store team.’
At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.