When going into a store it’s important to have consistency, whether it’s to get the right style of frames or speaking with a member of staff who understands your health needs.
Student dispensing optician Leanne Hawkins gave a shining example of this in store recently.
Customer Richard truly valued Leanne’s efforts, saying: ‘I recently visited the Ipswich store on numerous occasions to get the glasses/lenses that suited my needs.
Credit to your store
‘I was grateful that at each visit I was able to see the same person so that I didn't have to explain my personal eye problems each time. Leanne was very patient with me and I'm happy to say that my latest lenses are great.
‘Can you please thank Leanne for me? She is a credit to your store.’
At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.