Specsavers Huntingdon prides itself on its immaculate customer service and priority of customer’s needs. This is showcased by some recent feedback from a very happy customer.
Mrs McCabe wrote:
‘I visited the Huntingdon store recently for the first time. To start with, the receptionist couldn't have been more helpful as I explained that being claustrophobic made having an eye test really stressful. She made a note of this and I made an appointment. I can honestly say that the optician was extremely accommodating and at no time did I feel uncomfortable. Afterwards I looked at specs but decided to come back another time. A few weeks later, I made an appointment for a hearing test on the strength of the good experience. This too was executed with professionalism and sensitivity by Jagdeep Dhillion, the audiologist there. I went back two weeks later to have my hearing aids fitted. I had looked at the Specsavers app and made a note of more than 20 frames that I liked, leaving the list with Lydia Tee the optical assistant before I had hearing aids fitted. When I came downstairs Lydia had all the frames in a tray ready to eliminate them one by one until I chose the pair I liked best. The best bit was the price of just over £200. I was so shocked that I made a sharp intake of breath, leading Lydia to think that I thought they were too expensive! I explained that my last pair from a previous glasses provider had cost me £500. Follow up visit was arranged to sync ears and eyes. Excellent service, thank you.’
Specsavers always aims to give the best and most bespoke service to all of our customers and hearing such glowing feedback just makes us ensure we keep up the good work.