We were delighted to receive this letter from an anonymous customer.
Dear Specsavers Hereford,
Chris Head at Hereford sorted out the specific lenses I needed. You are extremely fortunate to have such a professional gentleman working for your company. Chris exhibits exemplary customer care and professionalism and is a credit to you. He is always courteous, respectful and is genuinely interested in achieving the best outcome for the customer. Not only did Chris enable me to buy new varifocals he also gave me confidence to try and buy varifocal contact lenses for social occasions.
Lee Cheshire is another exemplary member of your team. He showed great customer care and attention and genuine interest and concern. Although competitive prices and offers are important, the genuine interest and professionalism and ability to make the customer feel special is most essential.
Chris and Lee have shown this in bucketloads.