Specsavers Hereford contact lens optician, Lucy Shepherd-Davies, was triumphant in the Hereford BID Business Awards 2017, taking home the Employee of the Year title.

Outstanding customer service

The judges were impressed with Lucy’s outstanding customer service, ensuring they are always confident in their lenses and aftercare. This means that many customers will see Lucy and no one else.

‘I was absolutely over the moon to win as I didn’t even know my colleagues had nominated me until I was named in the final three,’ said Lucy.

‘I truly love what I do and like to treat customers as I would want to be treated myself. I’ve worked at the store for 22 years full time now, but before that I was a Saturday girl, so it feels like a family to me.

'The whole team is great and I really enjoy being able to help people, the interaction with customers is probably the thing I enjoy most.’  

Lucy received her award during a presentation evening at Shire Hall. It’s the inaugural year of the awards which are a way of recognising the best practice of Hereford businesses and highlighting best practice.

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