Specsavers in Hemel Hempstead has become the first in the county to be awarded a purple star by Hertfordshire County Council. The store in The Marlowes Centre was recognised for its commitment to providing an accessible service for its customers with learning disabilities.
Purple stars can also be awarded to doctors, dentists and pharmacists who work hard to provide the best service to people with learning disabilities, with Specsavers becoming the first opticians in the county to receive the award.
A word from the store director
Daniel Harris, the store’s owner and director, said: ‘Our commitment to eye health extends to everyone in our community and we strive to offer a service which is accessible to all.
‘Small steps like creating adapted information leaflets and making sure our team are trained to better communicate with customers with additional needs can go a long way to improving someone’s experience in store.
‘We were honoured to receive the purple star and we will remain as committed as ever to maintaining these standards of customer care.’
A word from the awarding body
Colette Wyatt-Lowe, Hertfordshire County Council’s cabinet member for adult care and health, said: ‘This is a great achievement by a highly valued service, promoting equal access to eyecare for people with a learning disability. It is a privilege and a pleasure to see this level of partnership working and the continuing expansion of the Purple Star Award scheme.’