A member of the team at Specsavers Hastings has received a massive thank you after helping a lady who had fallen outside the Priory Meadow Shopping Centre store.

Charlie Edgeworth, an optical advisor at the store, was on hand after the fall to offer support and help her replace her broken glasses.

Kindness and consideration

Charlie received a thank you card from the lady, and from her daughter.

The card from the customer to Rob Lofting, store director in Hastings, read: ‘I was extremely touched by the kindness, consideration and thoughtfulness by a member of your staff.

‘Please, please, please, on my behalf, thank Charlie. His customer service was above and beyond.’

A credit to the team

Rob said: ‘Charlie is a real credit to us, and I was delighted – but not surprised – to find out that he had gone above and beyond for one of our customers.

‘We pride ourselves on delivering excellent customer service, but this was really exceptional. Well done Charlie, and thank you.’

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