Specsavers opticians in Halifax received some very positive feedback after a customer came in store to try contact lenses for the first time. After the impressive customer service they recieved and overall satisfaction, they sent an email to extend their gratitude and describe their 'top class' service.
Mr Battye wrote:
I've been wearing glasses for at least 12 months now and thought I should take the plunge and try contact lenses. Someone recommended that it would really help when playing sports (football, squash). I contacted specsavers in Halifax and went down for an initial test and then to talk about lenses (pro's & cons).
The optician I saw was Cath Fitzpatrick and she has been absolutely brilliant.
After recieving my lenses soon after, I did have a few issues early on with the clarity of my glasses vs lenses. As I was in a trial period, Cath suggested we try another brand of lenses to see if there would be any difference. After allowing me to trial 3 different types of lenses I soon realised the best lenses were the first ones.
I'd booked an appointment with Cath, discussed the outcome of the trial and agreed that we would order a few more pairs of lenses from the first batch and see how I went. I was signed off today and will be ordering my first 30 pairs soon (I only intend to use the lenses for sport/odd occasion).
In summary, Cath has been fantastic with me! Very patient and extremely accommodating. Nothing was ever too much for her. From a customer perspective, I was going to appointments 2-3 weeks in between and Cath could remember things we had discussed/agreed (without always using the system notes).
The service has been top class and I even thought about trying another brand before specsavers, no chance now!
Massive thanks to Cath!!