Specsavers staff in Gravesend received some great feedback from a satisfied customer.
Perfectly on time
‘All too often people are very quick to complain but sometimes you have to praise when it is due.
‘A few weeks ago, I lost my glasses and immediately contacted the Gravesend store. They gave me an appointment for the following morning.
‘The appointment commenced perfectly on time and the optician was excellent. He really took his time to explain and examine my eyes, to ensure my prescription was still accurate.
‘When I completed my test I spoke to the Manager about the urgency of getting a new pair of glasses as I had no spares. A couple of hours later, I received a new pair of glasses.
‘They provided me with an excellent service – from when I walked through the door to when I left the store. I couldn’t be any happier!’
At Specsavers we always strive to provide the highest level of customer service and care so it’s great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.