Local store staff have been praised for excellent customer service.
A customer visited the store with their daughter for a contact lens trial and commented: ‘Lucy always remembers my daughter and I each time we visit the store. She always says hello and asks us both how we are.
‘Sonya talked my daughter through the contact lens trial, she was very nice and had plenty of time and patience with her. ‘All of the store’s staff are very friendly and helpful.’
Offering superb customer service
Store director at Specsavers in Grangemouth, Iain McPhedran, said: ‘I’m delighted to hear this customer had a fantastic experience and always finds our staff welcoming.
‘Feedback is vital so we can continually ensure we offer superb customer service, therefore it is fantastic when customers take the time to get in touch.’
At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.