A lucky customer at Specsavers in Glenrothes has received a £500 cash prize after being picked out of thousands of customers' responses.

Recognition of customer service values

Natalia McLaughlin, from Glenrothes, was announced as a winner after filling out a customer feedback questionnaire and returned to the store to claim her reward. Staff at Glenrothes also received £250 to go towards a fun team event in recognition of their customer service values. 

Specsavers customers across the UK are invited to complete the customer survey after visiting a store, allowing the company to improve the customer service experience.

Natalia scoops £500 prize

As an incentive, everyone who takes part is put into a prize draw to scoop £500 – and Natalia was lucky enough to be selected as a winner after her visit to the Glenrothes store.

The £500 prize draw takes place monthly so anyone with an appointment lined up, make is urged to make sure they fill out a survey for the chance to win a surprise windfall.

All Glenrothes store information