A Glenrothes dispensing optician at Specsavers in Glenrothes has won an award for always putting the customer first and taking pride in all aspects of his job.
Longest serving member of the team
Graeme Hadden scooped a Customer First Award – awarded by Specsavers to recognise and reward team members who go above and beyond to serve customers and exceed their expectations.
Graeme has worked with Specsavers for more than 18 years – first as a lab manager, and for the past ten years, as a dispensing optician.
Other than the founding directors of the store, he is the longest serving member of the team.
Graeme ensures every customer receives the highest standard of customer care. He often revisits housebound customers after work or on his day off to deliver frames or to make additional adjustments.
Above and beyond the call of duty
On one occasion, Graeme travelled to Specsavers in Dundee to have a set of lenses glazed to the precise finish the customer was looking for.
Store director, David Platt, says: ‘Graeme takes such pride in his job and goes above and beyond the call of duty for each and every customer.
'He ensures all customers receive the care and attention they need and there are customers who specifically request his help time and time again – Graeme is a great member of our team and a pleasure to work with.’