Specsavers in Gainsborough staff have completed a course, developed with The National Autistic Society, to support customers with autism.

The initiative, which is being rolled out across Specsavers stores nationwide, aims to build the team’s knowledge about the lifelong developmental disability, while helping to improve the customer experience for people with autism, and their carers.

The online learning modules cover understanding autism; communicating with people with autism; how autism can impact the senses, and adjustments that stores can make.

A word from the store director

Jacqui Nichol, store director at Specsavers Gainsborough, said: ‘Autism affects more than one in 100 people1 and as our store is such a big part of the community, it is vital that we are able to communicate and support someone with the condition in the most effective way possible.

‘Many members of the team have already completed the different learning modules. We are very proud to be involved in support The National Autistic Society and we hope this training will help make the optical experience easier for people who are living with the condition.’

'Now have a better understanding'

Joshua Mcnulty, an optician at Specsavers Gainsborough, said: ‘After completing my autism training, I now have a much better understanding of the condition, and how I can work in order to give all customers the best experience possible.

'I think this sort of training is a great idea, and I like to think that those with autism visiting the store would feel comfortable when getting their eyes tested.’

All Gainsborough store information