The store is praising its staff for looking after the city’s optical needs during lockdown, supporting both emergency and essential cases, including customers who were shielding and who could have come to harm without their health expertise.
The Dundee team treated a number of cases including; fulfilling an urgent order for a child with a 17D prescription in each eye, without which the child’s daily life would have been severely limited; helping a child with autism who had damaged his glasses, by providing a consultation and arranging a replacement pair of new glasses and a patient who presented with a retinal detachment, who was then swiftly seen in hospital after a phone referral.
Specsavers domiciliary service came to the aid of vulnerable individuals who had been shielding in the community. A 90-year-old Dundee resident, who had lost her glasses, was unable to collect replacement frames after breaking both her hips. The domiciliary service delivered a replacement pair to her family free of charge, meaning she could read during her time in hospital.
Customers who would like to access Specsavers domiciliary service can do so by calling 0800 198 1135.
A word from the director
Tony Caffrey, store director at Specsavers in Dundee, says: ‘During lockdown, we continued to remain open for urgent and essential care for the city of Dundee. Our innovative RemoteCare service allowed customers to send in pictures of their eye ailments, which were followed up with either video or telephone consultations.
‘Our domiciliary team were also out and about delivering glasses and prescriptions to vulnerable customers shielding at home.
‘I would like to thank our fantastic staff for their hard work during this challenging time.’