Staff at Specsavers Derry are delighted to have completed Dementia Friends training designed to help them become better qualified to understand the needs of customers suffering from dementia.
The comprehensive training initiative run by the Alzheimers’ Society covers all aspect of dementia and outlines how it can affect each person differently and how senses can be affected including sight and hearing.
Little things make a difference
Maeve Walsh, Derry store director said: ‘Many of us including myself have undertaken Dementia Friends training and I feel it has made us more aware of what is happening in people’s lives and enabled us to have a greater understanding of people.
‘It really made us think about how we treat every customer and how the little things we can do will make such a difference to someone and their family.’
Staff wear Dementia badges
Dementia trained staff are recognised as ‘Dementia Friends’ and wear a badge on their uniforms to demonstrate their awareness and knowledge to customers.