Members of staff at Specsavers Derby have been praised for their outstanding service by two customers.

‘I visited Specsavers Derby for the first time today, since moving from the Nottingham store. I was greeted and dealt with for my registration and initial assessment by Lolly.

‘She made the experience a brilliant one, she was happy, friendly and funny and made the appointment joyful and comfortable. She is a real asset to the team.

‘Thanks Lolly!’

Adam, Derby

‘I need glasses every day for driving in both day and night time. I lost my only pair of bifocal spectacles in the evening in late December. The next day I telephoned the Derby store to see if I could order a new pair of distance spectacles.

‘By 12.30pm the next day I had a new pair of spectacles in my hands. Amazing service. The staff were very helpful and very professional and I am eternally grateful for the excellent service which I received.

‘The staff who dealt with my case were Toiyub, Meesha and Kirstie and of course the technical staff in the laboratory whom I never saw. It is so refreshing to have such all-round help and magnificent service.’

It’s great to receive feedback like this about Specsavers staff members, keep up the excellent work!

Ian, Derby

At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.

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