Staff at the Specsavers store in Darlington have completed training on how to engage with autistic customers. The course has been developed with The National Autistic Society, to support customers with autism.
The initiative, which is being rolled out across Specsavers stores nationwide, aims to build the team’s knowledge about the lifelong developmental disability, while helping to improve the customer experience for people with autism, and their carers.
A word from the store director
Store Director at Specsavers Darlington, Gery Learmont, said, 'Autism affects more than one in 100 people and as our store is such a big part of the community, it is extremely important that we are able to communicate and support customers with the condition in the most effective way possible.
‘Many members of the team have already completed the different learning modules. We are very proud to be involved in supporting The National Autistic Society and we hope this training will help make the optical experience easier for people who are living with the condition.
A word from the National Autistic Society
The National Autistic Society’s business development manager, Sharlene Wright, says: ‘This has been a great opportunity for us to increase awareness of autism in partnership with an organisation that is proactively seeking to enable autistic people to have a positive experience in its stores. It has been an inspiring collaboration and The National Autistic Society welcomes the open attitudes and minds with which Specsavers is seeking to enhance the lives of people on the autism spectrum.’