To better understand the needs of customers with dementia, the team at a Cumbernauld optician have completed a course with Dementia Friends Scotland.
The training initiative, run by the Alzheimer’s Society, aims to raise awareness and understanding of dementia and help people to be better equipped to support those living with the condition.
As well as offering the specialised dementia-friendly service in store, the Specsavers home visits team will also use their new training while in the community, bringing Specsavers’ years of experience to the homes of customers who are unable to make it to their local store.
A word form our store director
Antonia McNeill, director of Specsavers in Cumbernauld, said: ‘Being more aware of dementia is an incredibly positive development for our team and our offering to customers.
‘The practical solutions and advice that the training offered to the team have been hugely beneficial. We have true empathy for our home visit customers as most of the people we see are customers who we’ve worked with in the past but can no longer make it into the store.
‘As part of the home visits remit, we service Cumbernauld, Kilsyth, Denny, Bonnybridge and Moodiesburn. Servicing a small number of local areas enables the team to provide a thorough service and fantastic aftercare.’
Specsavers Cumbernauld has recently invested a six-figure sum in cutting-edge refurbishment works as it sets its sights on delivering world-class service in the heart of the community.
The £200,000 facelift saw the installation of advanced technology, refreshed interiors and improved streamlined services for customers.
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