Congleton Specsavers has won a national award for customer service.
The store in Victoria Street is celebrating after being recognised as the leading large Specsavers store in the North West and North Wales, an award it has gained due to high levels of positive customer feedback.
Staff at the Congleton Specsavers store fought off tough competition from 76 other large stores in the region to be crowned the Best Regional Large Store in the Customer Service Excellence Award.
The quarterly awards measure results collated from numerous customer surveys that take place online after customers have eye tests at the Congleton store.
Judged by customers
Customers are asked to rate their experience and service at the store and to rate waiting times, product knowledge and patient care during their visit.
Tim Lovall, store director at Specsavers in Congleton says: ‘I am really proud of all of the staff here.’
He continued: ‘It really is their dedication, team effort and consistently high levels of service that have led to us gaining this award. I see them going the extra distance every day so it’s just great for them to receive such fantastic recognition.’
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