The team at Specsavers in Coatbridge has received glowing feedback from a customer after he visited the store suffering from an uncomfortable irritation in his eye.
The praise coincides with the sixth annual National Eye Health Week, which runs from 21 to 28 September. Once again, Specsavers stores across the UK are joining together to promote the importance of eye health and the need for regular sight tests for all.
Francis Cooney suspected that his irritated eye was the result of something becoming lodged in it while using a grinder at work. After several failed attempts to wash the object out of his eye, he visited the Main Street store hoping an eye check would identify the problem.
Optometrist Keith Sharp removed a small piece of rust from Francis’ eye and prescribed him some soothing eye drops, alongside offering advice on keeping his eyes protected at work.
Great service worth recognition
Francis Cooney said: ‘I was delighted with the friendly and prompt service that Keith provided during my visit to the store as a trip to A&E would have taken much longer.
‘People are often quick to complain but I felt on this occasion that the quality experience I had should be recognised and thanks should be given.’
Proud of the team in Coatbridge
Keith Sharp, optometrist director at Specsavers Coatbridge, said: ‘This is a very common problem but one that can be resolved quite simply and quickly at any local Specsavers store. Many people may not realise that we can assist in the safe removal of foreign objects from the eye. Visiting your local opticians instead of your doctor in cases like this can help to reduce the strain on the NHS.
‘I am always thrilled to hear from a satisfied customer and I’m very proud of the team in Coatbridge for their continued high levels of customer care.
‘National Eye Health Week is the perfect opportunity for people to take stock and book in for overdue eye tests.’