Specsavers Clevedon is making significant investments which are benefitting both staff and customers, helping to ensure they continue to provide the very best possible eye care services to local people.
The store has been recognised for its commitment to employee engagement, wellbeing and career development with Platinum Employer status. The store was externally assessed against five key areas, including recruitment and induction, performance management, and learning and development.
The investment isn’t just confirmed to the team though with the arrival of 3D scanning technology which allows optometrists to view the eye in more detail than ever before. An Optical Coherence Tomography (OCT) machine, a cutting-edge piece of equipment usually found in hospital eye departments, has been installed. It is used for a variety of functions including screening and management of conditions such as age-related macular degeneration, glaucoma and diabetic retinopathy.
‘We are committed to not only investing in our staff but also making sure that all our customers have the best possible experience in store,’ said Specsavers Clevedon store director, Emma Perrigo. ‘That means we are always looking at ways in which we can make improvements across all areas of the business. The Platinum Employer status is a fantastic achievement and testament to the hard work put in by every single member of the team.
Benefit to customer
‘The addition of the OCT is a huge benefit for our customers. The technology produces a structural scan of the eye, including layers that would not normally be visible using traditional eye testing techniques. The results are similar to an ultrasound or MRI scan, in that it creates multiple scan slice images that are built up to form a total image. All members of the team have been trained on the machine which will offer a real benefit to the monitoring of someone’s overall eye health.’
OCT scans can be requested when the appointment is booked or when the customer arrives in store. The cost of this scan (£10) is not covered by the NHS examination.