Directors Rupa and Vishal met over 13 years ago while working at a store in Edgware, before moving together to Specsavers in Chingford.
Retail director Vishal Jetha, aged 42, moved to the UK from Kenya 17 years ago with his wife, who is an optometrist. After three years in the banking industry he decided to move into the world of optics. He started at the opticians as assistant manager of Specsavers in Borehamwood, before joining the Edgware Broadway store as manager a year later.
There he began Pathway; Specsavers’ directorship course and once completed 2006 he became director of Specsavers in Chingford.
'Every day is a new challenge'
Vishal said: ‘Every day is a new challenge and I learn something new every day. I love making sure that we are taking care of the customers and making sure we are helping them with whatever they need.’
‘Helping customers with whatever they need’
Rupa Patel studied optometry at Aston University. After she graduated in 2002 the 38-year-old began working at an independent opticians, which later became Specsavers in Edgware Broadway, where she met Vishal. Ambitious Rupa completed Pathway a year later and moved a few months after Vishal to become the optometrist director at the Chingford store.
Rupa, who was born and raised in Stanmore, said: ‘I have a passion for giving back and helping people, especially helping them see. It’s my aim that every customer who leaves this store has a specific pair of glasses tailored to their needs.’
In the future the directors have plans to expand their Enhanced Optical Services, which will help patients with minor eye conditions. Specsavers are able to use their specialist, state-of--the-art equipment and experience to become the first port-of-call for all eye related issues, instead of GPs offices, medical centres or hospitals.
First port-of-call for eye issues
Rupa remembered an interesting case where a 13-year-old boy was with his mother during her eye test. He was off school after suffering with migraines, so Rupa offered to give the boy a quick eye examination. She discovered that he had a tumour on the brain and immediately referred him to the hospital for further examination and treatment.
In her spare time Rupa goes to the gym five days a week and enjoys hiking holidays with her husband and two sons Neyan, aged 6, and Khush, aged 5, travelling far and wide from Iceland and Sweden to Canada and Jordan.
Also a keen traveller Vishal enjoys scuba diving across the globe, in Brazil, South Africa and Australia with his wife and children Sayan, aged 11, and Sienna, aged 8. They are planning a trip to Peru this year.