Meet Ross McLachlan, retail director at Chester-le-Street
Tell us a bit about yourself
I’m 36 years old and before joining Specsavers I was involved in art and design. Working for Specsavers allows me to tie together my passions for design and optics. For example, I am a member of the Specsavers UK National Frame User group which means I provide feedback on new products which may then be launched nationally.
Do you wear specs?
Yes, since I was nine. Growing up, my friends followed the latest clothes trends, and I was more interested in wearing the most stylish specs!
How long have you been with the company?
I have been working for Specsavers for 12 years. I started working weekends when I was a student and on graduating I accepted a position as assistant store manager at Specsavers Hartlepool.
How did you come to run a Specavers store?
After being assistant store manager for a year I was promoted to store manager. I was then accepted onto the Specsavers Director Training Programme to develop my management and retail experience. I am now retail director at Specsavers Chester-le-Street.
What is the best part of your role?
I enjoy working with our apprentices. They very much remind me of myself when I was a student.
I was mentored by Ian Walker, director at Specavers Hartlepool, when I was on my Director Training Programme and his support was invaluable. I hope that with my support some of our store’s apprentices will go on to become future Specsavers directors.
Tell us about your store
Specsavers Chester-le-Street has undergone an extensive refurbishment and is also one of the first 100 stores in the UK to launch the new iHarmony experience which integrates Digital Precision Eyecare to provide a more fluid customer experience.