Darren, a customer of Specsavers Albany Road, has shared some great feedback following his visit to the store.

Beaming smiles

The customer said: ‘I am certainly not a proud wearer of glasses, but having entered the store in Albany Road I was met by a couple of girls on the front door who immediately approached me with beaming smiles. Being a salesman and manager all my working life I can appreciate a well-trained, well-bonded team.

‘They immediately made me feel at ease, and with banter, actually 'got me'. I have difficulty when purchasing glasses as I am a larger 58 frame, which they didn't really have, but they were persistent to say the least and we eventually selected frames.

Immediately got me

‘No appointments were available until the following day. I booked but really never expected the same level of service as when the sale had been secured, as while I personally always follow through many companies don't. However, the service was as good from the time I entered, even though I decided my original Specsavers frames were better, and I would just have them re-lensed.

‘Well done Specsavers Albany Road. The names of the colleagues were Lou, Amanda and Amy.’

Darren, Cardiff

At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.

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