The manager of Specsavers opticians on Albany Road, in Cardiff, has embarked on a new study regime in a bid to boost the expertise and service provided to customers with low vision.
Low-vision honours course
Dan Palfrey, 29, is studying for a professional ‘honours level’ qualification that will enable him to offer low-vision patients specialist advice and care, including on the availability and use of magnifiers, as well as rehabilitation and living with visual impairment, or low vision.
The term low vision is used to describe vision loss that cannot be fully corrected with spectacles, contact lenses or medical treatment. More than two million people in the UK were estimated to be living with sight loss in 2015, according to the Royal National Institute of Blind People (RNIB) . Of them, the organisation estimates around 360,000 are registered with their local authority as blind or partially sighted .
Committed to training and staff development
Frank Moloney, store director, said: ‘We pride ourselves on providing professional, knowledgeable advice to all of our customers. Our aim is to improve their sight wherever possible, and Dan’s decision to study low vision in more detail is testimony to that.
‘Staff training and development is extremely important to us, and having dedicated team members like him, constantly seeking to enhance their knowledge and skillset, ensures we remain the go-to opticians for anyone seeking eye health expertise.’
Mr Palfrey, who joined Specsavers in 2008, is already a dispensing optician and is hoping to complete this additional course next September.
‘We have a number of customers for whom low vision is an ongoing, everyday challenge,’ he said.
‘The skills I am now acquiring will only serve to boost their living standard and those of any future low-vision customers. I’m thoroughly enjoying the new challenge and look forward to putting what I’m learning into practice.’