A proud member of staff from the Specsavers store in Cardiff Queen Street is celebrating winning a customer service award, after being nominated for her excellent service levels.

Grace Biddlecombe won an iPad Mini having received 18 customer service recommendations throughout the month of July 2014.

Staff are awarded for their customer service levels, each month, by Specsavers head office across each of the regions.

Miss Biddlecombe has previously won a number of incentives for her excellent customer service levels over the last number of months. She has won chocolates, wine, vouchers and even a spa treatment!

‘Extremely proud’

Store director, Frank Moloney, said: ‘We’re extremely proud to have a customer service award winner from our store.

We really pride ourselves on providing the highest level of customer service and this award speaks volumes about the attitude of our team. We are all very proud of Grace for her fantastic achievement.

‘I would also like to thank all of our customers who take the time to complete our customer service questionnaires, which are extremely useful in making sure we maintain high standards and, of course, reward our staff that go above and beyond the call of duty.’

All Cardiff store information