A customer of Specsavers in Caerphilly has thanked one of the team’s optometrists.
Professional and approachable
‘I want to thank Drew, the optometrist, for her thorough eye test and care. She took time and care when dealing with me. I had an eye strain and headaches, which she investigated further. She was professional and approachable, and I felt at ease while the eye test took place.
‘I chose new frames, which I picked up in four days, and as I received a voucher with my receipt I will purchase a second pair. I've viewed the ranges from home and noted the codes, as if they are not in-store they can be ordered in - excellent service.
A delighted customer
‘I arrived early to the appointment so decided to wait and the staff managed to process the paperwork quickly and I was seen by Drew early. That was appreciated and unexpected.
‘Thanks again from a delighted customer.’
At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.