To mark World Glaucoma Week (11-18 March) the team at Specsavers in Burton on Trent up-skilled to better support customers with the condition.
Often symptomless in its early stages, glaucoma is one of the leading causes of irreversible sight loss. It is thought to affect 700,000 people in the UK today, but as many as 50% of cases are undiagnosed.
In conjunction with the International Glaucoma Association, Specsavers has developed the training for its retail teams to assist sufferers with their treatment. Specifically, they will be advising on how to effectively administer eye drops, which are crucial for managing the condition.
'Proud to be involved'
Linda Joyce, store director at Specsavers Burton, said: ‘We are very proud to be involved in supporting the International Glaucoma Association and being able to better support our customers with the condition is a really positive development for our store.
‘Our store is such a big part of the community and it is really important to us that we can provide the very best service to our customers and support someone with the condition in the most effective way possible.’
Most of the team at Specsavers in Burton have all undertaken the training to support customers with the condition. Dispensing supervisor, Sam Wheeler, commented: ‘We are really pleased that we had the opportunity to complete this training. We now feel more confident helping customers with glaucoma and can offer them a better service.'
The training is being rolled out across Specsavers stores nationwide and complements the skills held by Specsavers’ optometrists, who have collectively completed almost 5,000 postgraduate glaucoma accreditations since 2017, through a variety of accrediting bodies including Cardiff University and the College of Optometrists.