Three members of our team have completed a course, developed with The National Autistic Society, to support customers with autism.
Jodie Towie-Hartley, Mohammed Naquib and Rebecca Ibbison have completed the course which covers everything from understanding autism; communicating with people with autism; how autism can impact the senses, and adjustments that stores can make.
Improving customer care
The course is part of an initiative, which is being rolled out across Specsavers stores nationwide, to build the team’s knowledge about the lifelong developmental disability, while helping to improve the customer experience for people with autism, and their carers.
The store, at the Charter Walk Shopping Centre, has also recently been officially accredited with the National Autistic Society’s Autism Friendly Award, which champions premises who commit to making sure that autistic visitors are treated equally.
Creating a better environment
David Cleasby, store director of Burnley Specsavers and Nelson, says: ‘The care of our customers is at the centre of everything we do and we are delighted to have created a better environment for those with autism who visit the store.
‘As soon as we knew about the Autism Friendly Award, we invited the society to join us, so that we could find out exactly what little changes we could make to ensure our store experience is the best it can be for everyone in Burnley.
‘We’re thrilled to say our entire team are right behind the initiative and we’re very proud to have received this accreditation from the society. We hope this will inspire other businesses to make the whole of Burnley autism friendly.'