Staff have completed a course, developed with The National Autistic Society, to support customers with autism.
The initiative aims to build the team’s knowledge about the lifelong developmental disability, while helping to improve the customer experience for people with autism, and their carers.
The online learning modules cover understanding autism; communicating with people with autism; how autism can impact the senses, and adjustments that stores can make.
Proud to support
Chibuzor Uwadi, store director at Specsavers Brixham, said: 'Many members of the team have already completed the different learning modules. We are very proud to be involved in supporting The National Autistic Society and we hope this training will help make the optical experience easier for people who are living with the condition.’
Kerry Hill at Specsavers Brixham said: ‘It’s important that all customers’ needs are recognised. We often think of Autism in children but rarely do we consider adults who may be on the spectrum and this qualification will help staff recognise and identify specific needs.’
A word from the society
The National Autistic Society’s business development manager, Sharlene Wright, said: ‘This has been a great opportunity for us to increase awareness of autism in partnership with an organisation that is proactively seeking to enable autistic people to have a positive experience in its stores.'