A member of staff at Specsavers in Bridgend has won an award for going the extra mile for a customer.

Dedication to customer service

Craig Phillips, senior dispenser, scooped a Customer First Award, an accolade given by Specsavers to recognise and reward team members across the business that go above and beyond to serve customers and exceed their expectations.

Store manager, Carly Hickson, nominated Craig, who has worked for Specsavers in Bridgend for a year, in recognition of his dedication to a customer’s experience, as well as his attitude to overall service.

One such example involved Craig taking time, outside of his working hours, to hand-deliver a pair of glasses to a customer’s doorstep because they couldn’t make it into the store to pick them up.

Always striving for perfection

Mrs Hickson said: ‘Craig is a team player and is always striving for perfection in his everyday duties. He is a much-loved member of the team and his commitment to his customers is second-to-none – well done Craig!’

All Bridgend store information