We are delighted to hear that our Blackburn store gave such wonderful service.

Dispensing optician Gill Craske was concerned when she was informed a lady was unable to collect her glasses due to a serious illness.

On receiving a call from the customer explaining that she could not collect her glasses due to suffering a heart attack, Gill reassured her that she would make sure things were sorted quickly for her.

She posted the glasses to the customer that day with a covering letter wishing her a speedy recovery and advising her to contact the store if she needed any adjustments.

Gill received a thank you from the customer shortly afterwards thanking her for all her help from choosing the frames to the delivery of her glasses and the care and concern she showed.

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