A member off staff at the Specsavers Bishops Stortford store recently received some super feedback from one happy customer.
Following a visit to the store, the customer said: ‘My daughter, Alice, and my husband have been going to the Bishops Stortford branch for 6 years. The customer service has always impressed us.
‘The staff have always made my daughter feel like a superstar from the age of 5 when she started wearing glasses.’
Above and beyond
The happy customer continued: ‘Today the customer service was taken to another level. Alice is not due an eye test for another few weeks but I mentioned some frames that she liked to Nicola Mevo, one of the stores dispensing opticians, but she said that they were discontinued.
‘To prevent Alice's disappointment Nicola located some in another store and is going to collect them in her own time, and is going to let Alice try them on when my husband and I return to the store in two weeks. Fabulous service!’
Open every day
The team at the local opticians, which is conveniently located at 16A South Street, are on hand to deliver a high-quality and personal eye-care service 7 days a week.
At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.