Applauding the team at Specsavers Bishopsgate is customer James, who was very impressed with the service he received during a recent visit to the store.
‘I just wanted to say how fantastic one of your staff was on my visit last week.
‘It was the first time I had visited Specsavers. On entering the store, the assistant engaged with me really quickly and efficiently but without the usual sales 'patter'. She was obviously very knowledgeable about the whole offer, but I felt like my specific needs were completely at the heart of her efforts.
‘With me being hopelessly unprepared, she was able to check my prescription from a photo text message from my colleague and quickly move on to my specific needs.
Good brand ambassadors
'I can't tell you how this person completely turned around my indifferent perception of your brand - she absolutely embodied ALL the qualities a modern brand should be treasuring in their employees - knowledge, humour, empathy and manners.
‘As a retail designer, I know that shop staff are no longer stock managers and cash handlers but true brand ambassadors in a very real sense.’
At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.