The staff at Specsavers in Bishop Auckland have recently taken part in online learning modules, developed by the National Autistic Society to familiarise, understand and communicate with autistic customers.
The Specsavers store aims to extend their team’s knowledge on the autism spectrum to provide advanced and efficient customer services to autistic individuals.
A word from the Specsavers’ Store Director
Timothy Mitchison, Store director at Specsavers Bishop Auckland, says: “As our store is such a big part of the community, it is vital that we are able to communicate and support someone with Autism in the most effective way possible. We hope this training will help make the optical experience easier for people who are living with the condition.”
A word from The National Autistic Society
The National Autistic Society’s business development manager, Sharlene Wright, says: ‘This has been a great opportunity for us to increase awareness of autism in partnership with an organisation that is proactively seeking to enable autistic people to have a positive experience in its stores. It has been an inspiring collaboration and The National Autistic Society welcomes the open attitudes and minds with which Specsavers is seeking to enhance the lives of people on the autism spectrum.’