The team at Specsavers in Billericay are training to better support customers with glaucoma.
Specsavers, in conjunction with the International Glaucoma Association, has developed the training for its in-store teams to help customers suffering with the disease with their treatment, advising on how to effectively administer eye drops, which are a crucial part of managing the condition.
Often symptomless in its early stages, glaucoma is one of the leading causes of irreversible sight loss. It is thought to affect 700,000 people in the UK today, but as many as 50% of cases are undiagnosed.
David Farman, store director at Specsavers Billericay, says: ‘We are very proud to support the International Glaucoma Association in better supporting our customers with the condition. It is a really positive development for our store.’
Bernadette Higgins, store supervisor, is one of the seven members of staff who completed the training. She says: ‘Our store is such a big part of the community and it is really great to get training to help provide the very best service to our customers and support everyone with the condition in the most effective way possible.’
Supporting customers with glaucoma
Training has been rolled out across stores nationwide, complementing the skills held by Specsavers’ optometrists, who have collectively completed almost 5,000 postgraduate glaucoma accreditations since 2017, through a variety of accrediting bodies including Cardiff University and the College of Optometrists.