With an optical career spanning 34 years, Tracy Rook, practice manager at Specsavers Biggleswade, remains as passionate about eyecare and customers as she did on her first day working as a receptionist at an opticians at age 16.

She said: ‘I love my job. I’m a people person and I’ve met so many lovely and interesting people over the years.

'I also like a challenge and to feel rewarded by the end of the day with what we have achieved as a team. Our sight is precious and it’s so nice to think that in some way we are helping people every day to see.’

Moving up

After working on and off for independent opticians for 15 years, Tracy decided to fully dedicate herself to optics and joined the Specsavers group in 2001.

She said: ‘I knew Specsavers had a very good reputation for driving its employees forward with their career so I applied at the Ipswich store and started on the dispensing opticians course at ARU Cambridge in 2002. In 2005, I qualified as a dispensing optician.’

Due to a change of circumstances, Tracy ended up moving to the Bedfordshire area in 2014 and was promptly asked to run the then new Biggleswade store as practice manager. 

Tracy’s main responsibilities as practice manager revolve around making sure patients and staff are well looked after and helping the store to run smoothly.

A wearer of varifocals herself for the last 12 years, she is also able to offer advice on glasses, with her favourite frame designer being Karen Millen.

Animal magic

Away from work, Tracy is a self-confessed animal lover and said she would likely retrain as a vet or animal behaviourist if she wasn’t working for Specsavers.

She adds that Super Vet star Noel Fitzpatrick and Nelson Mandela would be the people past and present she would most like to perform an eye test on.

Tracy said: ‘Nelson Mandela was an amazing man and we could all learn a lot from his humanity. And Noel Fitzpatrick is, as far as I’m concerned, the doggie god! The work he has done to mend dogs and other animals alike is unprecedented.’

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