Specsavers in Bicester is congratulating Lilliane Pool on 20 years’ service.
Having arrived in England in 1996 from South Africa, Lilliane walked past the store, saw a vacancy advertised and immediately applied. Store director Sarah Marshall took one look at her CV and came running to the Post Office where she was working at the time to offer her the position there and then!
Optical assistant Lilliane has many fond memories of her time at Specsavers, from starting with Sarah and just a team of six, to now what is a team of more than 20!
‘I’ve always felt like the team is an extended family with lovely people working together and building lasting relationships,’ said Lilliane. ‘I really enjoy the customer facing part of my job too as I love people and I now look after all the pre-tests for Sarah. I might be the oldest member of the team now, but hopefully I can use the knowledge I’ve built up to help everyone else.’
‘Lilliane has been, and continues to be, an integral part of the team and we’re lucky to have her,’ said Sarah. ‘She’s seen lots of change at the store but her cheerful demeanour and excellent customer service have been constant throughout. I’d like to say a big thank you to her on behalf of the whole team.’