When Sarah Marshall, optometrist at Specsavers Bicester, discovered a customer had been scammed by a rogue builder and left £40,000 out of pocket, she was keen to help.

Zoe Elliott-Martin (33), has been a customer since the store first opened and despite being treated for glaucoma from a young age, is now registered blind. She lives with her husband, Andrew, and two young children in the town. They were keen to extend their home to increase the size of their small kitchen and provide separate bedrooms for eight-year-old Imogen and four-year-old Aiden.

A builder started the work, which was never finished, but he has now been declared bankrupt so there is no hope of being able to get their money back. The house remains in an unsafe state and requires the work to be started from scratch, something which the family can’t afford to do.

Heartbreaking story

‘We know Zoe and her family really well and it’s heartbreaking to hear what has happened to them,’ said Sarah. ‘Having your home resemble a building site with no sign of it being resolved is bad enough for anyone, but when you factor in Zoe’s condition, it’s far from ideal.

‘Initially, we approached DIY SOS to see if they could help but the series had finished so we thought we would try and do something ourselves. We’ve set up a Go Fund Me page to try and raise the money needed to fix the work that has been left incomplete. If you are able to spare some money to help, please visit the fundraising page.’         

All Bicester store information