The Berwick store is expanding its offering to become a dedicated hearing hub, providing enhanced audiology services to customers.

 

Staff at Specsavers in Marygate have undergone training to deliver a range of services – including hearing tests, hearing aid fittings and ear wax removal – using the very latest in industry technology.

 

Heading up this side of the business is Specsavers employee Katie Blackie, who has recently been appointed the role of audiology director.

 

Since starting her career aged 16, Katie, from Eyemouth, has worked her way up in the optical side of the business, before expanding into audiology services and becoming a qualified hearing aid dispenser.

 

Katie will be responsible for overseeing her colleagues to ensure that the store’s audiology services are running to the highest standards and that the team are ready to meet the hearing needs of the local community.

 

Katie said: ‘I’m delighted that the Berwick store will now be able to offer enhanced audiology and hearing services to local people.

‘We have always offered high-standard audiology services in store, but now that we have secured official hearcare hub status, we can go that one step further. Customers can expect a quality, convenient and thorough hearing assessment as well as being able to select hearing aids and access to our aftercare service within our hearing centre.’

 

Customers must book appointments in advance, enabling the store to manage social distancing, and a range of new hygiene and personal protection measures are in place.

 

These include restrictions on the number of customers allowed in store, strict social distancing, and card payments instead of cash where possible and use of PPE in line with NHS guidance.  All testing equipment is thoroughly sanitised after each use.

 

Vicky Davidson, Specsavers Berwick store director, added: ‘We are thrilled to be extending our services and we are very excited to have Katie on board as a director of our business.'

 

Customers can book in to receive hearing tests and hearing aid fittings now. Ear wax removal will be available in store in the coming months.

 

Anyone wishing to book an appointment should contact the Berwick store on 01289 301180