A deaf man from Lanarkshire has thanked a member of staff at a Bellshill opticians for taking time to learn British Sign Language to help him.
Specsavers Bellshill customer John McBride, who has been profoundly deaf since birth, popped into the Main Street store to organise an eye test.
When he arrived in the store, staff member Lucy Kennedy – whose mum is a British Sign Language teacher – noticed John was using sign language and managed to pick out a few of his words.
Helping to communicate
To make things easier for John on his second visit, Lucy took time out to speak to her mum and learn some more signs that would help John communicate.
Lucy has since received a customer service award from Specsavers co-founder, Dame Mary Perkins.
Fantastic customer service
Specsavers Bellshill store director Kirsteen Newman said: ‘Mr McBride said Lucy was very helpful and friendly and even though she is just learning to sign, she did it very well and made the experience a very positive one for him.
‘It was such a kind thing to do and demonstrated fantastic customer service. Lucy thoroughly deserves her award from Dame Mary.’
Lucy said: ‘It wasn’t something I had to think too much about – I just felt it was a natural thing to do. I really enjoyed helping Mr McBride and I’m glad I helped make the experience a positive one for him.’