A Barry mum has thanked her local Specsavers for “going above and beyond” to help her family when they couldn’t access urgent care in-store while self-isolating.

Severe health condition

Janine Price contacted Specsavers in Barry after her daughter’s glasses broke at home. Her daughter, Bex, suffers from a severe heart and lung condition, and as a result, the family had been self-isolating for two weeks and were unable to visit their local store for an urgent appointment.

‘Bex relies on her glasses to do almost everything,’ says Mrs Price. ‘Because of her condition, we decided to begin isolating before the lockdown for her safety, which made us fear that she might have to go weeks, or even months, without her glasses. This would have made home-schooling and other daily activities impossible.’

After receiving a call from Ms Price, Specsavers optician and store director, Jamie Pullen, visited the family home and helped repair Bex’s glasses standing two metres from the front door, ensuring that her frames and the equipment was thoroughly cleaned to ensure the family remained safe.

Opticians ‘the fifth emergency service’

Ms Price adds: ‘I want to give a huge thanks to the Specsavers team in Barry; from Helen who took my initial call, to Jamie who came rushing out our aid. It really felt like they were the fifth emergency service – on call to help out a local family in their time of need.’

Specsavers stores across the region are currently remaining open for urgent cases only, to limit the spread of coronavirus, in line with government advice.

Jamie Pullen, store director, says: ‘I’m glad that this gesture has allowed Bex to continue her life with a level of normality. The current pandemic has changed how everyone operates on a day-to-day basis, but eye health remains a constant. Being unable to wear your regular prescription can cause eye strain and put people at risk of injury, so it is vital that we continue to help with urgent requests as they happen – whether in store or elsewhere.’

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