In a recent online customer feedback message a customer of the Barnstaple store shared her delight at the service she received from the team.

Mrs Nicola Simpson wrote:

‘I am really super impressed with the service I received at the Barnstaple store on Saturday 14th May.

‘I recently purchased some prescription sunglasses from the shop but found that they kept falling down my nose, so I went into the store to have them tightened up. The assistant who served me did her best but told me, as they were cold pressed, they could not be made any tighter. I just thought ‘oh well, never mind.’ But then she and her colleague discussed it and as they were less than a month old let me swap them for another, more suitable pair, that fitted my narrow face better!

‘I was amazed and delighted! Thank you so much I think this is indeed excellent service. The two assistants involved, Amanda Sherratt and Rachel Exon, were both so helpful and nice. Thank you very much.’

It’s great to receive feedback like this about our team and the service that we provide. We would love to hear about your experience at the store! Send us your feedback.

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