Your experience as a Specsavers customer begins as soon as you call to make an appointment.
Customer care guaranteed
Whether you’re a new customer or someone who has been with Specsavers for decades, you’ll receive the same high level of customer care. Stores are built with the iHarmony concept in mind – a floorplan which leads the customer naturally through their visit to different areas of the store.
With distinct areas for eye tests, measurements, dispensing and fitting, the customer has a smooth journey through every part of their experience. When you visit your local Specsavers store for an appointment you will be seen by an optometrist and a dispensing optician. Additionally other experienced members of staff are always on hand to advise and answer questions.
Digital retinal photography and state-of-the-art imaging software are used to capture a range of essential dispensing measurements, which ensure that the correct lenses are produced for you and your eyes. The tests and measurements depend on your age and on any pre-existing conditions.
Once you have had your eye test and your prescription has been calculated, the Specsavers team will make sure your glasses are a perfect fit. A member of the optical team will photograph you wearing your frames of choice, using a lightweight reference point clipped to the front.
Chris Letham, store director at Specsavers in Largs, said: “It’s a quick and easy process and records measurements that are unique to you, ensuring that your glasses will be a perfect fit. If you wear your glasses or contact lenses all the time, they’re a big part of your life – so it’s important that they fit you well.”
Part of your community
The personal element of the Specsavers store experience extends to community activities, too. Stores across the UK are encouraged to fundraise for local, regional and national charities to give something back to the communities they serve.
From bake sales and awareness days to face painting and in-store treadmills, activities encourage customers and colleagues to work together to raise money for worthy causes.
Specsavers advises booking in for an eye test every two years but staff are always there to provide help and advice, regardless of when your last eye test was.
Chris added: “It’s that professionalism and dedication to the needs of the customer that sets Specsavers apart from the rest.”