While the Specsavers store at Westwood Cross Sainsbury's is closed for all routine eye and hearing tests at the moment, they are still open to provide essential care and support local key workers.
Last week, the store helped a local person who was under strict self-isolation due to a heart transplant to get a much-needed scan of their eye at short notice.
Supporting local medical services
The customer, who did not normally go to Specsavers, had lost vision in one eye and was suffering from headaches. After a home visit, their GP recommended an urgent OCT (ocular coherence tomography) scan, but the nearest hospital with an ophthalmic department was some distance away.
The GP called the Specsavers store at Westwood Cross Sainsbury's in the evening, and the team arranged for their patient to attend the store the following morning so they could have the scan. The customer was very grateful that they were able to help.
A word from the store director
Chris Earll, store director at Westwood Cross Sainsbury’s, said: ‘We were really pleased to be able to help out here, as being able to offer support with situations like this is why we decided to stay open for urgent and essential care.
‘We want the local community to know that, while we are closed for routine appointments at the present time, we are still very much here to support people with their essential eye and hearing care needs – so please give us a call if you need us.’
Here to help
Customers are being encouraged to call the store if they need urgent support with a visual problem, or if they have issues with their glasses, contact lenses or hearing aids.
If anyone is required to attend the store, they will be asked to do so – and key workers will be prioritised. The store is seeing people by appointment only, in line with government advice, and are following all current guidance.