The Dumfries store has been on hand helping local members of the community with urgent and essential eyecare during lockdown.
An 86-year-old lady with broken reading glasses contacted Specsavers Dumfries when she was unable to read books or take part in her weekly puzzles.
The local store – which has suspended routine eye tests during the COVID-19 crisis but remains open for care for those in need – collected the broken frames from her home and repaired them immediately in store.
Adhering to social distancing guidelines, the frames were then returned to the customer, ensuring they fit properly via her front window.
A word from the store director:
Elaine Campbell, Ophthalmic Director for Specsavers Dumfries, stressed the change in current practices – outlined in a directive from the Scottish Government Health Department – means the opticians can maintain levels of support to those most in need within their communities.
She says: ‘While we are no longer permitted to provide routine eye examinations until further notice, we remain open for care, particularly for key workers. Our desire is to continue to provide essential and urgent services to the communities we serve, as well as online and telephone advice for those who need it.
‘Since lockdown, we’ve helped more than 20 patients via telephone triages – two of which required treatment from the Hospital Eye Service.
‘If you need an urgent consultation because your condition is causing you distress, or preventing you from functioning as you normally would without our help, please call us first as store opening times and services will vary.’
A range of services, such as home delivery of glasses, contact lenses and hearing aid batteries, is available for those customers who don’t require urgent care. Glasses and contact lenses can also be purchased online for customers with a current prescription.
Elaine added: ‘We are following the government’s guidance in helping mitigate the spread of the virus and have taken additional measures to keep our customers and colleagues safe, implementing social distancing, extra cleaning, disinfection and providing hand sanitiser across our store network. The health and wellbeing of our colleagues and customers is our number one priority.’
Specsavers has set up an Ask the Expert group on Facebook for people to ask its team of expert optometrists and audiologists questions they might have about their sight or hearing while stores are open for urgent and essential appointments only.