True after sales service
We are always happy to receive positive feedback from happy customers:
'Further to my return visit to your store I have had the opportunity to use the driving glasses that you designed for me. I was concerned about my ability to drive at night with the Multiplex spectacles that I have been purchasing from you for the past eight years.
Thanks to your aftercare and contact with me advising that you might have a solution by producing, at your expense, a pair of specs just for driving. The one magnification you have offered has proved to be the answer.
After having used them on a wet dark night, they are the very answer I was looking for. I therefore wish to record my grateful thanks that your professional approach has made this old fella and his family much happier and more importantly safer due to your commercial consideration.
This is true after sales service.